Shipping Policy

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on your location and the selected shipping method.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at myvirgovenus@gmail.com with:

• A clear photo of the damaged item(s)
• A photo of the packaging (including the shipping label)

We will assess the issue and offer a replacement or refund as applicable.

Shipping Delays

We strive to ensure timely delivery, but unforeseen delays with carriers may occur. If your order is significantly delayed, please contact us at myvirgovenus@gmail.com. We will provide an update on your package's whereabouts from the carrier.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your tracking shows "delivered" but you haven’t received your order, please check with your local carrier or file a claim with them directly.